Terms of Service
Effective Date: [Insert Date]
Website: https://nownowmoving.com
Welcome to Now Now Moving & Cleaning. By accessing or using our website and services, you agree to the following Terms of Service. Please read them carefully.
1. Overview
Now Now Moving & Cleaning (“we,” “our,” or “us”) provides professional moving, cleaning, and junk removal services throughout Metro Vancouver and the Lower Mainland.
These Terms govern your use of our website and your engagement with our services—whether you book online, by phone, or in person.
By using our services, you agree to comply with these Terms. If you do not agree, please do not use our website or services.
2. Services Provided
We offer:
- Residential Moving — Apartment, condo, and home relocations.
- Commercial Moving — Office and business relocation services.
- Deep Cleaning — Move-in/move-out, post-construction, and seasonal cleaning.
- Junk Removal — Removal of unwanted items, debris, and furniture.
Each service may have additional written terms or service agreements that outline specific conditions, timelines, and pricing.
3. Estimates and Pricing
All quotes provided (online, by phone, or in person) are estimates only unless otherwise specified in writing.
Final costs may vary based on:
- Actual time required
- Volume or weight of items
- Accessibility (stairs, parking distance, elevators, etc.)
- Additional materials or disposal fees
We aim for transparency in all estimates and will notify clients of any significant changes before proceeding.
4. Booking and Payments
- Booking Confirmation: A booking is considered confirmed only when a deposit or signed service agreement is received.
- Payments: We accept major payment methods (credit, debit, e-transfer, or cash).
- Deposits: Deposits are non-refundable within 48 hours of the scheduled service date.
- Cancellations: Cancellations made with at least 72 hours’ notice may be rescheduled or refunded at our discretion.
5. Client Responsibilities
To ensure a smooth, efficient service, clients agree to:
- Provide accurate information about the location, contents, and service requirements.
- Secure parking or access for the crew and vehicles.
- Ensure valuables or fragile items are properly packed (unless our team is handling packing).
- Be present or have a designated contact available during service hours.
6. Liability and Limitations
We take every precaution to protect your property and belongings. However, Now Now Moving & Cleaning is not liable for:
- Pre-existing damage or wear.
- Items packed by the client that are not properly secured.
- Losses due to delays beyond our control (traffic, weather, unforeseen access issues).
For moves covered under our valuation policy, reimbursement for damages is limited to a reasonable repair or replacement value, as outlined in your booking agreement.
We do not accept liability for indirect, consequential, or incidental damages.
7. Cleaning and Junk Removal Limitations
For cleaning and junk removal services:
- We do not handle hazardous materials (e.g., asbestos, chemicals, bio-waste).
- Access must be clear of personal belongings before scheduled work.
- Service times are estimates and may vary depending on site conditions.
If access is unsafe, we reserve the right to reschedule or cancel the appointment.
8. Cancellation or Rescheduling by Us
While rare, we reserve the right to reschedule or cancel a booking due to unsafe conditions, severe weather, staff illness, or other circumstances beyond our control.
In such cases, clients will be notified immediately and offered the next available appointment or a full refund.
9. Use of Our Website
When using our website (https://nownowmoving.com), you agree not to:
- Post false, misleading, or defamatory content.
- Attempt to disrupt or compromise the site’s functionality.
- Copy or reproduce site materials without written consent.
All content, logos, and materials are the intellectual property of Now Now Moving & Cleaning and may not be used without permission.
10. Privacy
Your privacy is important to us. Personal information collected through our website or during service bookings is handled in accordance with our Privacy Policy.
11. Disclaimer of Warranties
Our services are provided “as is” and “as available.”
While we strive for the highest professional standards, we do not guarantee uninterrupted website access or absolute perfection in every circumstance.
12. Indemnification
You agree to indemnify and hold harmless Now Now Moving & Cleaning, its employees, contractors, and affiliates from any claims, damages, or expenses arising from your misuse of our website or breach of these Terms.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of the Province of British Columbia, and any disputes shall be resolved in its courts.
14. Updates to These Terms
We may update these Terms periodically to reflect operational or legal changes.
The “Effective Date” above will be revised accordingly. Continued use of our website or services after changes means you accept the updated Terms.
15. Contact Us
If you have questions or concerns regarding these Terms of Service, please contact:
📧 info@nownowmoving.com
📞 [Insert phone number]
📍 Now Now Moving & Cleaning — Serving Metro Vancouver and the Lower Mainland
✅ Summary:
By booking with Now Now Moving & Cleaning, you’re choosing a team dedicated to transparency, care, and customer satisfaction. We’ll handle the heavy lifting—literally and figuratively—so you can move forward with confidence.
